Privacy Policy

Last updated: [July 10, 2024]

Introduction

METAMATION ("us", "we", or "our") operates the https://metamation.net website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for METAMATION is managed through our commitment to transparency and compliance.

1. Information We Collect

We collect only the information needed to deliver our services:

  • Personal Information: Name, email address, phone number, billing address, and payment details (e.g., credit card information) provided during onboarding or subscription.
  • Business Information: Data related to your business operations (e.g., platform credentials, workflow details, employee names/roles) required for automation setup.
  • Usage Data: Information on how you interact with our services, including usage logs from third-party tools (e.g., ClickUp) and client portal activity.
  • Technical Data: IP address, browser type, and device information collected automatically when you visit metamation.net or use our services.

2. How We Collect Information

We gather information in these ways:

  • Directly from You: When you sign up, submit a Statement of Work (SOW), or contact us (e.g., via email or support@metamation.net).
  • Automatically: Through cookies and analytics tools like Google Analytics, which tracks site usage, and third-party platforms (e.g., ClickUp) used in service delivery.
  • From Third Parties: From platforms you authorize us to integrate (e.g., CRM or email tools) to perform automations.

3. How We Use Your Information

METAMATION uses the collected data for various purposes:

  • Deliver and manage automation builds and support plans (e.g., set up integrations, provide SOPs, conduct check-ins).
  • Process payments and handle billing for monthly plans.
  • Communicate with you about your services, updates, or support needs.
  • Improve our services by analyzing usage data (e.g., anonymized workflow metrics).
  • Meet legal obligations (e.g., tax reporting).

4. How We Share Your Information

METAMATION does not sell your personal information. We may share it:

  • With Third-Party Tools: Tools like ClickUp and Google Analytics are used to deliver services and track site usage, with your consent.
  • With Subcontractors: Subcontractors may assist in service delivery, bound by this policy.
  • For Legal Reasons: To comply with laws, respond to court orders, or protect our rights (e.g., in disputes).
  • In Business Transfers: If METAMATION Solutions is acquired, your information may transfer to the new owner under similar protections.

Important Note on SMS Data: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Storage and Security

  • Storage: Your data is kept on secure U.S.-based servers with industry-standard encryption.
  • Security Measures: We use encryption and access controls to protect your data from unauthorized access, loss, or disclosure.
  • Retention: Billing and tax-related data is retained for 5 years to meet legal requirements. Usage data (e.g., Google Analytics logs) is kept for 1 year to improve our services, then securely deleted.

6. Your Rights (Including CCPA for California Residents)

You have these rights over your personal information:

  • Access: Request details of your data we hold.
  • Correction: Ask us to fix inaccurate data.
  • Deletion: Request data deletion, subject to legal retention needs.
  • Opt-Out: Opt out of data sharing with third-party tools by emailing support@metamation.net.
  • Non-Discrimination: We won't penalize you for exercising these rights.

To exercise these rights, email support@metamation.net. California residents under the CCPA may request access or deletion twice yearly at no cost.

7. Third-Party Tools and Links

We use tools like ClickUp for task management and Google Analytics for site usage tracking, which may have their own privacy policies. We ensure they meet our standards but aren't responsible for their practices.

Links to third-party sites on metamation.net are not under our control or privacy oversight.

8. Cookies and Tracking

We use cookies on metamation.net to improve your experience and track site usage via Google Analytics. A cookie consent pop-up appears on your first visit, letting you manage preferences. Essential cookies for site functionality cannot be disabled, but you can adjust settings in your browser.

9. Children's Privacy

Our services are not for those under 18. We do not knowingly collect children's data.

10. Changes to This Privacy Policy

We may update this policy with 30 days' notice via email or at metamation.net/privacy. Continued use after changes means you accept them.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: Alex@metamation.net
  • By visiting this page on our website: https://metamation.net/pages/contact.html

METAMATION is committed to protecting your privacy.